Privacy Policy – Smart Tech AC Limited

Introduction

At Smart Tech AC Limited (“we,” “us,” “our,” “the Company”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and store your data. By using our website or services, you agree to the collection and use of your information as described in this policy.

What Information We Collect and How We Use This Information

We collect information when you contact us through our Contact Form, email, text, telephone, or third-party companies where you have requested services. The type of information we may collect includes:

• • Name

• • Address

• • Phone number

• • Email address

• • Information about your property and installed devices (e.g., air conditioning units, security systems, etc.)

• • Correspondence via email, letters, or messages

• • Feedback about our services from review platforms such as Google Reviews, Check a Trade, or direct customer feedback forms

If you provide feedback, we may display it on our website. If you do not wish for your comments to be posted, please let us know.

We may also record phone conversations to enhance our service quality. Your feedback helps us improve our services and provide better customer support.

Why We Collect Data

We collect and store your data securely in our online database when you:

• • Request a quotation for work

• • Schedule a property survey

• • Request completion of work

• • Engage with contractors working on your behalf or ours

How Long We Keep Your Data

We store data for different periods depending on its purpose:

• • Quotations Not Accepted: If a quotation is requested but not accepted within five years, we will delete the quotation and any associated data.

• • Accepted Quotations and Completed Work: We retain records of completed work indefinitely unless a customer requests deletion. Keeping these records helps us and our clients reference past work for future services.

• • Work Completed Without a Quotation: For services like maintenance and repairs, we retain records unless the customer requests deletion.

Cookies

When you visit our website, we may store small data files known as “cookies” on your device. These cookies help us analyze website traffic and improve user experience. The information collected includes:

• • IP addresses

• • Browsing behavior on our website

• • Browser type and version

• • Time spent on different website pages

We use Google Analytics to collect insights about visitor behavior. This information is stored securely and never linked to personally identifiable information. Google’s privacy policy can be found at: www.google.com/privacypolicy.html.

Most web browsers allow users to block cookies. However, disabling cookies may affect your ability to use certain features on our website.

Security of Information

We implement security measures to protect the information we collect from loss, misuse, unauthorized access, disclosure, or alteration. However, no online data transmission is entirely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

We do not sell or share your information with third parties. In cases where information is shared (such as with contractors performing work on your behalf), it is done only to fulfill service requests.

Google Analytics

We use Google Analytics to track visitor interactions with our website. This helps us analyze visitor behavior and improve our online services. The data collected is processed in a way that does not personally identify individuals.

Consent

By using our website and services, you consent to our data collection and usage policies. You have the right to withdraw consent at any time by contacting us.

Summary

This Privacy Policy outlines how Smart Tech AC Limited handles your personal information. It is part of our Terms and Conditions and applies solely to our business operations. We are not responsible for third-party websites linked from our site and encourage users to read their respective privacy policies.

Further Details

For any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@smarttechac.com
Postal Address: Smart Tech AC Limited, 85 Great Portland Street, London, W1W 7LT,

We reserve the right to modify this policy at any time, with updates posted on this page.